Return Policy

Thank you for your purchase We hope you are satisfied with it. If you are not satisfied with your purchase you may return or exchange your item.

Returns:

Returns must be post marked within 30 days of purchase, and include proof of purchase and reason for return. Returned items must be in saleable condition. 

Refunds:

After inspecting the returned item(s) you refund will be processed within 7-14 days. 

Exceptions:

Downloadable content and downpayments for commissions cannot be returned, refunded or exchanged. Items that were damaged in shipping will be covered by shipping insurance. Original artworks (ie one of a kind paintings) cannot be exchanged or replaced. 

 

Cancelling a Commission: 

You may cancel a commission up until right before full payment has been made. The downpayment made for the commission is non refundable. 

 

To Return your Purchase:

Please contact VT Studio via email first, then carefully box your item in the original packaging if possible and mail the item(s) to:

15 Alger Pl

New London CT 06320

thestudiowyatt@gmail.com